“We are disappointed that we have not yet had a response from Sassa,” Lentell said They had reached out to several Sassa officials in an attempt to clarify the company's position and to ensure that its users continued to benefit from the Sassa grant application without incurring data costs. The value of the Moya App is evident in the user comments below the Sassa Facebook post in question." “This a very significant investment on our part for the benefit of all people in SA. We do this at our reverse-billed mobile data cost, thus saving users having to have mobile data balance on their SIM cards or taking from their SIM data balance to access the site. Lentell continued: “We currently have more than 1-million people per day accessing the SRD website #datafree (without them incurring data costs). We do not receive the grant applications. “In no way do we interfere with, play a part or collect data related to a user’s application on the SRD website. Moya merely acts as a conduit allowing our Moya users #datafree access to the SRD website. “Our app connects people #datafree (that is, users do not incur data costs) to the official grant application website. Gour Lentell, CEO of Datafree Africa, told TimesLIVE the company never claimed that Moya is an official Sassa application. Moya is a legitimate app but is not in partnership with the agency regarding applications for the grant. The agency said the app is not an authorised channel to apply or check the status of applications for the grant and urged users to instead use its channels, including the Sassa website and its social media pages. As applications for the Covid-19 R350 social relief of distress (SRD) grant come in, the SA Social Security Agency (Sassa) has issued a warning to applicants against using the “Moya App” to apply.
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